Sweepstakes Rules

These Sweepstakes Rules explain how Joya.us Casino works as a dual-currency sweepstakes social casino, what you need to qualify to play, how you can collect and use Gold Coins and Sweeps Coins, and what’s required to redeem eligible prizes. They’re designed to keep gameplay fair, prevent fraud, and make sure you understand your rights and responsibilities before you participate.

Joya.us Casino is operated by Sweet Innovation LLC (571 South Washington, Afton, Wyoming 83110, United States).

Key Terms Made Simple: Gold Coins Versus Sweeps Coins

Joya.us Casino uses two virtual currencies:

Gold Coins (GC) are used for standard social casino entertainment play. Gold Coins have no cash value and are not redeemable for prizes.

Sweeps Coins (SC) are used for sweepstakes-style play and may be eligible for prize redemption, as long as you meet all requirements in these rules.

If there is any conflict between a promotion description and these Sweepstakes Rules, the more restrictive rule or the rule that better protects fairness and compliance will apply.

Eligibility Requirements: Who Can Participate

To participate in sweepstakes-style gameplay using Sweeps Coins, you must:

• Be at least 18 years old (or older if required by the laws where you live)
• Create and maintain one account in your own name
• Provide accurate, current registration information
• Not be located in a restricted jurisdiction at the time you access the site or participate

If you do not meet these eligibility requirements, you may still be able to access limited social play features where permitted, but you will not be eligible for sweepstakes participation or prize redemptions.

Geographic Limitations: Where Joya.us Casino Is Not Available

Joya.us Casino does not accept players from Canada.

Within the United States, participation is restricted in the following states:

California, Connecticut, Idaho, Illinois, Indiana, Iowa, Louisiana, Maine, Michigan, Montana, New Jersey, Nevada, New York, Tennessee, Washington, West Virginia.

These geographic limitations can change. It is your responsibility to ensure you are in an eligible location each time you play, claim a promotion, or request a redemption.

Account Registration Rules: One Person, One Account

To protect the integrity of promotions and redemptions, these account rules apply:

You may register only one account per person. Creating multiple accounts - even with different emails, phone numbers, devices, or addresses - may result in suspension, forfeiture of Sweeps Coins, and cancellation of pending redemptions.

You must register using truthful information, including your legal name, date of birth, and current residential address. Using fake details, temporary addresses, or someone else’s identity is not allowed.

Your account is personal. You may not sell, transfer, gift, or “share” your account, Sweeps Coins, Gold Coins, bonuses, or redemption rights with anyone else.

For details about sitewide terms, see the internal Terms And Conditions page at “/terms-and-conditions”.

No Purchase Necessary: Your Free Methods of Entry

No purchase is necessary to enter or participate in sweepstakes promotions where offered. Purchasing packages may provide Gold Coins and may include promotional Sweeps Coins, but you can also obtain Sweeps Coins for free through available free methods of entry.

Free methods may include site-provided rewards and mail-in requests (when available), subject to eligibility checks, limits, and verification.

How to Get Sweeps Coins: The Main Ways Players Earn SC

Sweeps Coins may be available through a mix of free and promotional methods. Availability, limits, and claim steps can vary over time.

Registration and Welcome Offers

Upon registration, Joya.us Casino may offer a welcome reward that includes Gold Coins and a small amount of Sweeps Coins. Offers are typically opt-in at sign-up and may require you to complete registration steps accurately.

Examples of welcome-style offers shown on-site include a sign-up reward of 10,000 GC + 1 SC, and separate promotional welcome bonuses advertised in certain areas of the platform. Offers may change, and the offer shown in your account is what applies.

Daily Rewards and Scratchcard Promotions

Joya.us Casino may offer recurring daily rewards that can include Sweeps Coins. One example is a Daily Scratchcard promotion that can award up to 2 SC and resets at midnight Central Time. In some cases, you must log in and check your inbox to claim.

Daily reward amounts, claim windows, and eligibility can vary. If you miss a claim window, it typically does not roll over.

Refer-a-Friend Rewards (With Extra Conditions)

Joya.us Casino may offer a refer-a-friend promotion that grants rewards when a new player signs up using your unique referral link and completes the promotion requirements.

Important: referral rewards are not “free entry” by themselves if they require a purchase by the referred friend. For example, a referral bonus may require the referred friend to make a $19.99 purchase before rewards are issued. If those conditions are not met, rewards may not be credited.

Mail-In AMOE (Alternate Method of Entry)

Where offered, you may request Sweeps Coins through a mail-in AMOE process. Based on the current site details:

• Mail-in reward: 2.5 SC per approved envelope
• Postal request codes expire 60 days after being displayed
• Entries must be mailed and postmarked from the same state as the address on your Joya.us Casino account

Mail-in requests that are incomplete, illegible, missing required elements, or do not match your verified account information may be rejected. The operator may also set limits to prevent abuse, including limits per person, per household, or per time period, where permitted by law.

How Sweepstakes Promotions Typically Work on Joya.us Casino

Sweepstakes promotions generally follow this structure:

You obtain Sweeps Coins through eligible methods. You then use Sweeps Coins to play sweepstakes-style games on the platform. Outcomes are determined by the game mechanics, and results can vary widely from player to player.

Some promotions may include additional rules such as:

• Eligibility windows and claim deadlines
• Maximum number of claims per day or per account
• Playthrough requirements before Sweeps Coins become eligible for redemption
• Limits on combining offers

Where playthrough applies, the operator may set a maximum playthrough requirement up to 20x for certain Sweeps Coins grants, bonuses, or promotional awards. The exact requirement depends on the specific promotion and will typically be reflected in your bonus terms or account bonus tracking.

For current bonus listings and availability, you can check “/promotions” (used once here as an internal reference).

Prize Redemptions: What You Need to Know Before You Request One

Redeeming prizes is not automatic. You must meet eligibility, verification, and redemption conditions before a redemption can be approved.

Minimum Redemption Requirement

The current minimum redemption is 100 SC. If your available redeemable SC balance is below the minimum, you will need to continue participating until you meet the threshold.

Verification and Identity Checks (KYC)

Before approving a redemption, Joya.us Casino may require account verification, which can include:

• Proof of identity (such as a government-issued photo identification)
• Proof of address (such as a recent utility bill or bank statement)
• Age verification
• Payment method verification, where relevant
• Additional checks to confirm you are the account owner and are playing from an eligible location

If verification fails, is incomplete, or documents appear altered or inconsistent, redemptions may be denied and the account may be restricted.

Processing, Reviews, and Limits

To prevent fraud and comply with internal controls, Joya.us Casino may:

• Review gameplay patterns and redemption requests
• Delay processing while conducting compliance checks
• Set redemption limits, cooling-off periods, or additional verification for higher-risk activity

Meeting the minimum redemption threshold does not guarantee approval. Approval depends on satisfying all rules and passing verification and security checks.

Payments, Purchases, and What They Do (And Do Not) Mean

Joya.us Casino may offer optional purchases that provide Gold Coins and may include promotional Sweeps Coins. Purchases are not required to participate in sweepstakes promotions where free entry methods are available.

Payment methods shown on-site include Visa, MasterCard, and bank transfer.

Purchases do not increase your odds in any promotion unless a specific promotion clearly states otherwise, and any such promotion is subject to eligibility rules and anti-fraud controls.

Fair Play Rules: Prohibited Activities That Can Get You Disqualified

To protect players and maintain a fair environment, the following behaviors are prohibited:

• Creating multiple accounts or using someone else’s account
• Collusion or coordinated play intended to manipulate promotions, bonuses, or redemptions
• Using automated tools such as bots, scripts, auto-clickers, emulators, or unauthorized software
• Exploiting bugs, game errors, or promotional loopholes
• Chargebacks, payment reversals, or suspected payment fraud connected to your account activity
• Falsifying documents or providing misleading registration or verification information
• Using a virtual private network or other methods to hide or misrepresent your location, especially to bypass geographic restrictions
• Attempting to buy, sell, trade, or transfer Sweeps Coins, Gold Coins, or accounts

If suspicious activity is detected, Joya.us Casino may investigate, reverse promotional credits, void Sweeps Coins balances, cancel redemptions, and suspend or permanently close accounts.

Fraud Prevention and Security: How the Site Protects Players

Joya.us Casino may use a mix of automated and manual controls to protect the platform, including:

• Device and account behavior monitoring
• Geolocation and identity validation
• Duplicate account detection (for example, shared identifiers across accounts)
• Promotion abuse detection and redemption risk scoring

These measures can result in temporary holds on withdrawals or account features while reviews are completed.

Account Suspension, Closure, and Disqualification: Common Reasons

Your account may be suspended, restricted, or closed if:

• You are underage or cannot verify your age
• You are located in a restricted state or otherwise ineligible jurisdiction
• You have more than one account, or your account is linked to suspected multi-account activity
• You fail verification checks, refuse requested documents, or submit altered documents
• You engage in prohibited activities or attempt to exploit promotions
• Your account shows signs of fraud, abuse, or security risk
• You violate site policies, including responsible play or terms governing bonuses and promotions

When an account is disqualified, the operator may void promotional Sweeps Coins, forfeit balances associated with abuse, and cancel pending redemption requests where allowed by law and the applicable rules.

Player Responsibilities: Simple Steps to Stay Eligible

To keep your account in good standing:

Use your real information, keep it updated, and do not create more than one account.

Claim bonuses only as intended, and read the specific terms attached to each promotion before you opt in.

Complete verification promptly when requested, especially before requesting a redemption.

If you ever have questions about eligibility, mail-in entry details, or redemption requirements, contact support at “support@joyascasino.com” and ask before taking action.